open/close

Claims Handling

DSV has established a Claims Handling Centre (CHC) to standardise our claims handling and services.

If your goods are not insured by DSV, please report your liability claims to our Claims Handling Centre.

A claim should be reported as soon as you have been made aware of the damages/loss and no later than 7 days from delivery date.

Claims are reported online.

Please include the following information when you report the claim:

  • Liability letter including your financial claim
  • Commercial invoice
  • Pictures
  • Delivery note (CMR, B/L & AWB) with signature
  • DSV Consignment number (can be found on the delivery note or B/L)

DSV Road Claim

DSV Solutions Claim

DSV Air & Sea Claim

Manual for logging claims

If your goods are insured through DSV Insurance, please report claims to your local DSV office as per the usual procedure.

We use cookies for statistical purposes and enhanced user experience. If you browse this website, you consent to the use of cookies Read more in our Cookie Policy Close
Get a quote