Claims Handling

DSV has established a Claims Handling Centre (CHC) to standardise our claims handling and services.

If your goods are not insured by DSV, please report your liability claims to our Claims Handling Centre.

A claim should be reported as soon as you have been made aware of the damages/loss and no later than 7 days from delivery date.

Claims are reported online.

Please include the following information when you report the claim:

  • Liability letter including your financial claim
  • Commercial invoice
  • Pictures
  • Delivery note (CMR, B/L & AWB) with signature
  • DSV Consignment number (can be found on the delivery note or B/L)

DSV Road Claim

DSV Solutions Claim

DSV Air & Sea Claim

Manual for logging claims

If your goods are insured through DSV Insurance, please report claims to your local DSV office as per the usual procedure.

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