DSV has established a Claims Handling Centre (CHC) to standardise our claims handling and services.
A claim should be reported to our Claims Handling Centre as soon as you have been made aware of the damages/loss and no later than 7 days from delivery date.
Claims are reported online.
Please include the following information when you report the claim:
- Liability letter including your financial claim
- Commercial invoice
- Delivery note (CMR, B/L & AWB) with signature
- DSV Consignment number (can be found on the delivery note or B/L)
Log your cargo claim here