Carglass prides itself on having more than 95% availability of replacement windscreens from stock. DSV was already working for Carglass in Denmark and Slovakia, which led to them choosing DSV in the much larger German market in early 2017.
Each of five regional warehouses in Germany has 2,000 windscreens and components in stock. The setup means that as well as replenishment taking place overnight using the five locations as cross-dock facilities, same-day delivery can also be assured for orders made by 10:45 am.
DSV’s massive Krefeld facility was used as the pilot location, rolling out subsequently to the other locations around the country. Deliveries to Germany all come from Carglass’ main location in Belgium.
Implementation in Germany has gone incredibly well… it was undoubtedly among the smoothest in recent years
- Andre Koopmans, Logistics Manager at Carglass
DSV had to customise its warehouse software to Carglass’ requirements. And DSV also manages stockholding, cross-docking, order picking, repacking, shipping, returns handling and returns.
Carglass is part of Belron, the world's leading vehicle glass repair and replacement group. With over 26,000 employees, Belron operates across over 30 countries and five continents to ensure all its customers receive the best quality service.